Is the credit crunch focusing your mind on making your credit control operation more efficient?

e-credit control is a comprehensive and efficient solution that doesn't require major investment.

Data Interconnect's e-credit control system integrates with the leading ERP and accounts systems to support and manage your credit control team. Automation allows time to be spent more productively. Flexible chase strategies ensure optimised performance across the team.

Data Interconnect's e-credit control system is a new approach to automating your credit control operation and ensures consistency of process. It is designed to be totally flexible, so that it enhances the way your team work rather than constraining it.

e-credit control sits outside your ERP or Accounts system, receiving data from it, and if required, sending data back. This means it is very quick to implement and has very little impact on the resources of your IT team. As a web based system there is no additional hardware required. Only a PC with internet access is needed, so even mobile and home workers can operate efficiently and securely.

Each credit controller has a group of accounts allocated to them, however they can still access other accounts if the need arises, such as when dealing with an incoming call.

The system guides them through their daily activity, starting with automated dunning letters (email, fax or post) and actions required on current disputes, before displaying the calls scheduled for the day. Top of the call priority list are those accounts whose promises to pay haven't materialised. As each call is made the result of the call is noted and the next action scheduled. Failed calls are also recorded for performance analysis .

Dispute management module

The advanced dispute management module drives and controls every aspect of the dispute process, ensuring the fasted possible resolution and strengthening customer relationships. When integrated with Data Interconnect's WebSend e-invoicing system customers can query an invoice on line and the details will come directly to their allocated credit controller.

All queries and disputes are logged in the system regardless of their source. Disputes can be assigned to the whole customer account, selected invoice(s) or even individual invoice lines. The Credit Controller or Dispute Manager can send requests for information or resolution to the relevant people within or outside the operation. The recipient replies back through the same web based system so all communication is logged and recorded. The system will even send reminders to those that haven't responded and escalate according to defined rules if they continue to ignore the request.

This approach means that consistency of process and performance can be achieved across all members of the credit control team so that strategies and resources can be refined and collective results improved to best practice.

e-Credit Control e-credit control has been developed to underpin your strategic and proactive approach to reducing DSO and the risk of bad debt. Structured chase paths, dispute management and automation ensure your credit control team spend their time as effectively as possible. The results are faster payment, better customer relations and lower costs.

e-Billing Our comprehensive electronic invoicing service WebSend will reduce your costs significantly, improve customer satisfaction and speed up your cash flow. Click here to find out why our approach is different.

e-Procurement A fully managed and hosted solution for all aspects of integration with your suppliers. e-procurement includes invoice authorisation workflow, document tracking, electronic purchase orders and remittance advices.

e-xchange Enterprise strength hosted and managed web portals for your account customers to order product and services, manage their account and make payment.

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