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Data Interconnect's e-credit control is a comprehensive, efficient and highly cost effective solution... • Get paid faster • Reduce costs • Improve customer relations • Identify potential bad debts earlier • Automated diary management Payment delays through unresolved disputes? Take control with Data Interconnect's Dispute Management. Allow disputes to be raised, tracked and resolved from one central system. Switch to WebSend AR to reduce printing and postage costs, and provide your customers with electronic invoices. • Speed up payment and reduce DSO (Days Sales Outstanding) • Strengthen customer relationships and loyalty • Demonstrate your company's commitment to reducing its carbon footprint Data Interconnect's WebSend AP (Accounts Payable) is a modular system that links you electronically with your suppliers and manages the flow of purchasing documents around your organisation. • Issue electronic purchase orders directly to your suppliers' systems • Receive the bulk of your supplier invoices into your system automatically without re-keying • Distribute invoices electronically for internal authorisation • Incorporates a comprehensive follow up and escalation process Maximise your Internet sales, not your order processing costs State of the art customer service portal for ordering and product look up. • Receive electronic orders in any format. • Painless integration with the common e-procurement hubs.

Are you losing money through queries and stagnant invoices?

 

Payment delays through unresolved disputes? Take control with Data Interconnect's Dispute Management. Allow disputes to be raised, tracked and resolved from one central system.

Dispute management is a comprehensive solution that doesn't require major investment.

  • Get paid faster by resolving issues more quickly
  • Reduce the effort and costs associated with handling disputed invoices
  • Improve customer relations by dealing with queries quickly and consistently

All disputes are numbered, valued (by account, invoices or invoice lines), assigned a reason code and upon closure, a resolution code for full analysis and reporting.

 

The advanced dispute management module drives and controls every aspect of the dispute process, ensuring the fastest possible resolution and strengthening customer relationships. When integrated with Data Interconnect's WebSend e-billing system, customers can query an invoice on line and the details will come directly to their allocated credit controller.

  • Tracks and records all actions and responses and escalates all actions configurable to your rules
  • Wide-ranging reporting for performance analysis of personnel and customer accounts
  • Credit controllers can involve any 3rd party in the resolution process including members of the sales and delivery team

All queries and disputes are logged in the system regardless of their source. Disputes can be assigned to the whole customer account, selected invoice(s) or even individual invoice lines. The Credit Controller or Dispute Manager can send requests for information or resolution to the relevant people within or outside the operation. The recipient replies back through the same web based system so all communication is logged and recorded. The system will even send reminders to those that haven't responded and escalate according to defined rules if they continue to ignore the request.

This approach means that consistency of process and performance can be achieved across all members of the credit control team so that strategies and resources can be refined and collective results improved to best practice.

Copyright © 2009 Data Interconnect Ltd. All rights reserved, Tel: 01367 245 777, Fax: 01367 240 011, info@datainterconnect.co.uk

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