WebSend-DISPUTE MANAGER
Maintaining and Improving the customer relationship
Complex Business relationships will invariably throw up opportunities for disagreement. It’s inevitable. And perhaps it’s equally inevitable that people tend to be ‘tribal’ in the way they view contentious issues, tending to subjectivity and argument. The problem is that this is bad for business! It’s much better to deal with disputes rationally and objectively and retain customer goodwill wherever possible. And for that you need facts and accurate record keeping.
WebSend-DISPUTE MANAGER is a business tool designed to place the emphasis on dispute resolution. It facilitates the early payment of disputed invoices and provides a means to better manage contentious episodes in the customer relationship. Do you want queried invoices paid? Obviously! Do you want to keep customer relationships on an even keel and resolve disputes as rationally as possible? Plainly yes! DISPUTE MANAGER will help to achieve these objectives.
DISPUTE MANAGER drives and controls all aspects of the process of resolving a dispute. It’s a practical solution requiring only modest investment enabling your business to:
- Raise, track and resolve disputes in one coherent system.
- Obtain payment more quickly by providing the information needed to resolve issues
- Reduce the time, effort and costs associated with handling disputed invoices
- Maintain and improve customer relationships by dealing with queries quickly and consistently
- Provide rules for escalation and consistency of process
- Provide for seamless integration with WebSend-AR enabling a full web-based management process which automatically tracks and records interactions
- Support management reporting and dispute analysis helping to identify repetitive situations and underlying problems