Reporting line: Head of BAU
Salary: £35,000 plus benefits

Role overview

We are looking for a full-time, pro-active, enthusiastic 2nd Line Tech Support Engineer to join us at an exciting time in our growth journey. This is a varied role that requires a self-starter to work alongside multiple teams with excellent prioritisation and communication skills.

Role & Responsibilities

You will provide a first-class service to our clients as 2nd line support to resolve day to day technical issues, system enhancements and ensuring data integrity is maintained.
We are a PHP house and there is a requirement to work across multiple environments as we transition from our legacy system to an enterprise scale fintech platform based on AWS architecture.

As well as being comfortable in a development environment you will be equally at home following up directly with clients on the specifics for both technical and non-technical contacts to resolve issues whilst adhering to S.L.A. commitments.

The role will also include the following responsibilities:

• Utilise Jira Service Desk to create, communicate and pro-actively execute tickets through to resolution
• Work with multiple other departments where additional resource is required using the relevant escalation protocols
• Investigate, identify and correct legacy PHP code / MySQL using support from development where required
• Ensure the smooth running of systems through daily monitoring of error logs and system files
• Provide feedback on potential platform enhancements that would add value internally, externally or both
• Escalate issues to development as part of the ongoing roadmap
• Provide client facing technical support alongside Customer Success in client meetings

About You

• Proficient in using MySQL, PHP (version 5.2 to 7.2) with OO awareness & Symfony an advantage
• Experience of JSD, PHP Storm and comfortable in a Linux environment
• Able to be proactive with their workload and manage their time, as part of a team and independently
• Excellent client support skills with good written and verbal communication, you can talk tech with colleagues and be able to translate for clients
• Quick to learn with an eye for detail
• Any exposure to billing systems or financial transactions a bonus

Package

The Data Interconnect rewards and benefits package include:

• 21 days holiday with the ability to purchase more
• Free access to our on-site gym
• Flexible working
• Career progression

To apply for this role, please submit your CV and a covering letter to careers@datainterconnect.co.uk
Strictly no agencies.

Reporting line: Head of Development
Salary: £40,000 to £55,000

Role overview

Data Interconnect is a highly successful UK-based Fintech Software vendor focused on cloud-based Invoice-to-Cash Accounts Receivable suite that enables them to automate processes, reduce costs and improve cash collection efficiencies resulting in increased cash flow.

We are embarking on an exciting growth journey, after significant recent investment in new product, and are looking for a PHP Developer to join our team.

Role & Responsibilities

We are looking for a PHP Developer who is ready to take the next step in their career. If you are dedicated to the craft, want to write code that you are proud of, enjoy a challenge and want to be part of a smart, creative and growing team with a great company culture then this is the right opportunity for you.

You should be ambitious, want to learn and want to progress in a competitive but friendly way. We are happy to help you train and grow in both your career and skillset if you have a can-do attitude. For us, the attitude will get you 80% of the way there.

The role will also include the following responsibilities:

• Design and develop new features and modules using open source software with support from the team (Product, BA, QA, Devops, Developers etc) and stakeholders
• Work with team on maintaining all systems architecture and infrastructure, external and internal, supported by our hosting company
• Write clean and scalable code
• Work methodically within our processes to help improve and maintain the highest levels of quality assurance
• Contribute to the development process in a proactive and responsive manner in a PHP development environment as well as mastering our current programming practices and processes
• Provide additional support and mentoring using any specialist skills you can bring to the team
• Assist with all levels of documentation, specification, design and testing
• Contribute to assisting service delivery
• Assist the Sales Team and Account Managers with technical queries and solutions particularly when specifying job requirements and solutions
• Excellent PHP development skills and a good understanding of technical infrastructure.

PHP Developer Essential Development Skills & Experience

It is a requirement that you have at least 3 years’ experience of developing Enterprise level software.

Experience

• Language: PHP *, MySQL5*, HTML, CSS, XML. It would also be advantageous to have a knowledge of the following: Symfony3+, Angular 7, AWS (EC2, SQS, Aurora, SES), Apache, GIT, Ubuntu, Jira, Bitbucket, Behat, PHPUnit, Automated testing, AI/Machine learning
• Methodologies: Agile/Kanban
• Skillset: Analysis, OO design specification, DDL and DML, test driven development, programming, mentoring & training, documentation

You may have worked in the following capacities:

Midweight PHP Developer, PHP Developer, PHP Software Developer, PHP Programmer, Full Stack PHP Developer, Senior PHP Developer, LAMP Developer, LAMP Developer Team Lead

Package

The Data Interconnect rewards and benefits package include:

• Pension
• Bonus options
• Private BUPA health insurance and option to include family members
• Childcare Vouchers and other affiliate major brand retail discounts
• Generous holiday with the ability to purchase more
• Free access to our on-site gym

To apply for this role, please submit your CV and a covering letter to careers@datainterconnect.co.uk
Strictly no agencies.

Reporting line: Product Manager

Role overview

To help with the growth the company is looking for someone who understands technology, data and SaaS. As a Business Analyst you work between the business and the development team helping to translate business requirements into design developed by the software teams.  As a Business Analyst you will be responsible for driving the development of the products features, services and product solutions from initial concept through to operation. You will be writing high spec business requirements, user stories and feature specs. Meeting expectations of internal and external stakeholders and helping in the rapid development of the solutions following agile methodology. As such you have the opportunity to influence the way our business grows.

Role & Responsibilities

• Work with internal stakeholders, and occasionally external stakeholders to understand and investigate their needs and feedback into the product design, covering all aspects including UX design
• Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary
• Help with the development process and prioritise the team goals
• Ensure processes have training documentation which is kept up to date
• Support the staff and teams in making the recommended changes, including helping to resolve any issues
• Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation

Primary Activities

• Requirements elicitation (Including running workshops, customer journey mapping)
• Writing high quality Business Requirements Documentation
• Creating Process Mapping diagrams
• Writing high quality User Stories and Feature specifications
• Able to work on multiple projects within the project time frames
• Attend daily SCRUM meetings and work directly with developers
• Stakeholder relationship management, with the ability to communicate and present to a range of audiences and reaching consensus between different needs
• Business process improvement using process & data analysis
• Helping to build the product strategy and future goals

Skills and Experience

• Ability to both understand the strategy of the product and have the critical/detailed eye to ensure it meets the customer needs.
• Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties
• Have an Agile mindset and able to handle changing business needs & priorities
• The ability to motivate others and lead change
• The ability to work under pressure on multiple projects within your project timeframes
• A passion for creating solutions with a positive attitude to change
• Strong analytical skills and an informed, evidence-based approach
• Able to grasp new technologies and identify how that can be used in the product
• A strong interest in business and business development
• A good understanding of information technology

Essential

• Proven at least 4 years of working with technical systems, data and as a business analyst
• BCS Diploma in Business Analyst or equivalent
• Proven experience of gathering and documenting high quality business requirements (functional & non-functional)
• Working knowledge of XML/ SQL
• Working knowledge of Google analytics or similar tools
• User Acceptance testing

Desirable

• Financial/Account/Credit Control knowledge and understanding will be a huge benefit.
• Knowledge of SaaS solutions especially AWS
• Knowledge of Behaviour Driven Development
• Knowledge of Behat
• Knowledge of Jira/Bitbucket software
• Understand system data structures, data flows and understand IT landscapes, API development, system design principles and can influence the direction of systems development

Package

Data Interconnect (DI) is a highly successful UK-based Fintech Software vendor embarking on an exciting growth journey after significant recent investment in new product and people.

DI provides its Clients with a leading cloud-based Order-to-Cash Accounts Receivable suite that enables them to automate processes, reduce costs and improve cash collection efficiencies resulting in increased cash flow. DI’s SaaS platform enables customers to get paid faster by automating manual and time-consuming tasks.

With an existing and highly satisfied customer base of very well-known large international Blue-Chip enterprises, we are a secure and dynamically growing Software business with a 25 year history of stability and profit from offices near Shrivenham on the Oxfordshire / Cotswolds border. The next few years will be an exciting time for the company as growth explodes.

Our jobs come with fantastic perks as well – our office has a private gym attached which you can use whenever you want, you get private health insurance and there are pension and bonus options for all successful candidates. 21 days annual leave, bank holidays on top of that and the option to purchase more. Once a month, we have a pitstop lunch with pizza or deli provided and we have an active staff led social committee.

The rewards and benefits package include:

• 21 days holiday with the ability to purchase more
• Free access to our on-site gym
• Flexible working
• Childcare Vouchers
• Career progression

To apply for this role, please submit your CV and a covering letter to careers@datainterconnect.co.uk
Strictly no agencies.