eBilling & Document Delivery
A practical dispute management system that drives and controls all aspects of the dispute resolution process.
Perhaps inevitably there will be times when invoices are disputed, but with WebSend Dispute Management, you can efficiently investigate and resolve disputed invoices immediately after a query is raised.
- Raise, Track and Resolve queried invoices through a single, coherent web-based system: no more lengthy email threads
- Ensure swift responses to internal information requests
- Set automated escalation procedures
- Reduce the time, effort and costs associated with handling disputed invoices
- Improve customer relationships by dealing with queries quickly and consistently
- Identify recurrent situations and underlying problems for management reporting and dispute analysis