Welcome to Corrivo News
Corrivo News December 2020
Read on to find out more about new and forthcoming features that we’re bringing on stream as part of our commitment to continuous innovation and improvement. Each issue, we will also introduce you to members of our team, so you can put a face to a name.
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What's New
You can now track the progress of documents sent by EDI. Progression through the different EDI systems is reported back to Corrivo where it can reviewed. Any failures are reported within the transaction tile on the dashboard for easy identification and resolution.
The customer portal now has a page where the user is able make payment against their invoices. Customers simply select the invoices that they want to fully pay or part-pay and they are re-directed to the preferred payment gateway where a card payment will be processed. Following successful payment, the invoices will be shown on the Corrivo portal as pending until the payment has been reconciled against the invoice, covering the time it takes for the payment to clear and reach your bank account.
We have now extended the Advanced Search function so that it is possible to search for Accounts based on a number of parameters such as ‘all accounts on stop’ or ‘all accounts that receive invoices by post’.
You can now combine documents in a single PDF in an order of your choosing. For example, invoices can be sent with Proof of Delivery documents in one PDF, making it easier for the buyer to review and save documents.
We have introduced a quicker and more convenient way to send multiple documents by email to the same addressee. Just select the documents and type in the email address once and they will all be sent to that address.
Whats Coming
We are working on a providing confirmation of delivery for all emails sent from Corrivo. This way, you will know if the email had been delivered to the customer’s email server and will be notified if it has been rejected.
You can now specify a which chase path an account will be using in your ERP system and this will follow through into Corrivo. You can still apply or change them within Corrivo too.
If your credit team has a group email address, we can now show this on the customer portal instead of named individuals. This way, it’s not always the nominated credit controller for your organisation whose details are shown.
We are in the initial stages of enhancing the reporting capability for Corrivo, especially the Management Information Dashboard. We are very interested in your views on this. What reports would you like to see here? Get in touch and share your ideas.
Christmas Opening Times
Thursday 24th December
Office open between 8.45 am – 1 pm and mail collected by 11 am
Friday 25th- Monday 28th December
Closed
Tuesday 29th & Wednesday 30th December
Office open between 8.45 am – 5.15 pm and mail collected as usual
Thursday 31st December
Office open between 8.45 am – 1 pm and mail collected by 11 am
Friday 1st - Sunday 3rd January
Closed
Monday 4th January
Office open between 8.45 am – 5.15 pm and mail collected as usual
Meet the Team
Meet Vicky Harris, Account Manager
Vicky joined the Customer Service Team at Data Interconnect Ltd, part time in June 2018. In November 2019 Vicky took on a full time role as a Customer Success, Account Manager, where you will still find her today.
Earlier in her career Vicky spent 14 years based within an Account’s Department, of a Local Newspaper. She starting as a Credit Controller and eventually progressed through many a job role to finally become the Manager of the Accounts Department, overseeing the daily running’s of both Accounts Receivable and Accounts Payable and much more in between. In her spare time Vicky enjoys spending quality time with her family and friends. She also enjoys capturing photography of the great outdoors while on long country walks.
Vicky is always helping customers over the phone, on email and where possible, face to face. Having been in the world of cash collections, she understands the importance and the impact of what a speedy and accurate system can have on an organisation.
Vicky is currently first point of call for a wide range of our existing clients but please do not hesitate to contact Vicky if you have any questions or queries about the service, as a whole, we at Data Interconnect Ltd provide and she will gladly assist you.
